Refund and Returns Policy

Select a ‘Returns and Cancellations’ sub category :

Return Policy
Cancel Your Order
Claims On Orders Not Received

Return Policy

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages unless we made an error.

We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

RMA number
Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise

Please return the merchandise to:
fragrancepariza.com
RETURNS DEPARTMENT
Address

All returns must be shipped back to FragranceNet.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by FragranceNet.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to FragranceNet.com marked as “refused”, “unclaimed”, or “undeliverable”, and you would like to have it re-shipped, we will, unfortunately, need to charge a $5.95 re-shipping fee.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact our customer service department.